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Customer Service Practitioner Level 2 Apprentice
Customer Service Practitioner Level 2
18 months
Overview
Mayfield Medical Group are hiring Business Administration Apprentices to join their busy Reception team! If youd like to work within the NHS, apply now!
Front desk patient interaction, answering busy phones, requesting prescriptions, booking referrals, actioning tasks from GPs, opening up rooms, locking up rooms, shredding etc.
Mayfield Medical Group
South Tyneside, NE32 5SE
£198.00
Per Week
37.5 Hours
Per Week
Role and Responsibilities
- Meet and greet patients / visitors face to face and via telephone.
- Book patients in on arrival and organise appointments electronically.
- Signpost patients to relevant services.
- Receive telephone calls, diverting them to the relevant person.
- Take and record messages in the relevant book for all staff including attached staff.
- Choose and book referrals.
- Sign patients up to online access services.
- Process temporary residents, new patients etc.
- Record home visits, extracting patient information from the computer for the GPs.
- Read code all relevant information.
- Issue repeat prescriptions electronically and manually, updating the patients record.
- Stamp and distribute incoming mail.
- Accept cash for reports, sick notes etc issue receipts and record incoming cash against the serial number.
- Opening and locking the building.
- Ensure the building is secure at all times and that every evening all windows and doors are locked and checked.
- Replenish stocks in GPs rooms.
- General housekeeping duties.
Required Skills
Communication IT Skills Able to follow procedures Punctual & reliable
Required Skills
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.
Required Qualifications
Maths and English, GCSE Grade 4-9 or equivalent
Training
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2Apprenticeship qualification
Prospects
Potential permanent role if candidate impresses the team and works hard.
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Customer Service Practitioner Level 2
Mayfield Medical Group
8270607428
Get in touch
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646
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