JOB DESCRIPTION JOB TITLE: Receptionist SALARY: £10.72 p/h PRACTICE: Zetland Medical Practice LOCATION: Windy Hill Lane Marske and any other location requested by the practice HOURS OF WORK: full time, 30 min unpaid lunch and 2 x 15 min paid breaks, and staff may when appropriate be expected to work outside those hours or at weekends if opening times at the practice change. Post holder would be included in a late night rota, approx. one in ten weeks. Additional hours of opening would mainly be at Windy Hill Lane, Marske but staff would be expected to work to the hours allocated at any other site associated with the practice.
JOB PURPOSE: To provide courteous and effective reception/ telephone/back office duties for the practice, ensuring an efficient and professional image is maintained at all times. DIMENSIONS: Responsible for providing reception support to the practice including back office support ensuring the office runs with a degree of accuracy and efficiency. KEY AREAS Receiving patients in a pleasant and efficient manner, ensuring office procedures are followed. (appointments/enquiries etc) Telephone making appointments, taking messages answering queries.
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Disseminating home visit requirements. Amend medication on computer following GP instruction. Arrange repeat prescriptions for GP signature. Expertise and knowledge to liaise with the computer help line to resolve any breakdown thereby developing a good working knowledge of the system.
Keeping up to date on computer enhancement being able to receive in and distribute to GP's lab results for acceptance Preparation of various records for session/filing after use. Photocopying Scanning Read coding, data input, searches Smears admin Registrations Summarising Opening, closing premises deactivating/activating alarm system. Typing letters/referrals to patients/consultants, memos and other basis correspondence, general secretarial work Choose and Book referrals Be a good team member fit in, be flexible and contribute to the changing needs of the office. Ensure office policies and procedures are followed at all times.
Any other duties as specified by the Practice Manager/Deputy Practice Manager. Ensuring an efficient and professional image of the practice is maintained at all times. Maintaining good relations with a wide range of people.
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