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Department: Fundraising and Engagement
Location: Home-based
Hours of work: Part-time, 18.75 hours/week
Thursday 2:15pm -7:30pm
Friday 2:00pm -7:30pm
Saturday 09:30am – 2:30pm (week A) or 3.30pm – 8.30pm (week B)
Sunday 3:30pm – 8:30pm (week A) or 9:30am – 2:30pm (week B)
(Some flexibility possible)
Contract: Fixed-term, 12 months
Salary: £12,233.82 (£24,467.63 FTE)
Closing date: 6th June 2023 12.00pm
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
Pension – 8% contribution
Enhanced maternity, paternity, adoption and shared parental leave
Background
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role
We are excited to announce an opportunity for a passionate Facebook Community Coordinator to join our virtual events team. In this role, you will play a crucial part in managing the Facebook Groups for each event, ensuring an exceptional experience for our dedicated supporters. Your main objective will be to foster a welcoming and engaging community for our Facebook supporters.
As the Facebook Community Coordinator, you will actively engage with supporter posts, promptly respond to inquiries, and extend warm welcomes to new members. By creating captivating and thought-provoking content, you will inspire and uplift our supporters, driving positive interactions within the community. Additionally, you will handle enquiries in our virtual events inbox and ensure that each group is equipped with compelling content before it goes live, thus facilitating registrations.
In this position, you will also provide outstanding customer service for fundraising inquiries, proactively develop FAQs to assist group members, and maintain strong relationships with agencies and suppliers. Monitoring their adherence to compliance and best practices will be part of your responsibilities.
To thrive in this role, it is essential that you have a proven track record of building positive relationships, networking, and delivering exceptional customer service. Experience in managing Facebook groups and utilising databases will be highly beneficial. Proficiency in IT, especially Office 365 applications, is a must. Strong organisational and planning skills, coupled with the ability to multitask, will contribute to your success in this role. Above all, we are seeking a candidate with an adaptable and proactive “can-do” attitude.
Our culture and benefits
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK are proud to be Disability Confident Committed.
